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Special Report, Technology

Welcome To The Future

From robot receptionists to complimentary mobile phones, technology is the trend in hospitality

Remember those big brass hotel keys from years gone by? It wasn’t so long ago that guests were wowed when they were handed pocket-sized plastic cards to get into their rooms. But get ready; a new wave of keyless access technology – along with a whole host of other innovations – are already breaking over the lodging industry.

As hotels labor to stay on top of consumer demand and ahead of the competition, guests are constantly encountering ingenious new technologies designed to help improve the customer experience, from smartphone-enabled check-in and room access to robotics and artificial intelligence.

For example by this summer, all 4,748 rooms and suites at the Wynn Las Vegas will have an Amazon Echo speaker, allowing you not only to play music but to control the air conditioning, lights, curtains and TV with voice commands interpreted by Alexa, Amazon’s built-in personal assistant.

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