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Categories: Special ReportTravel Management Companies

Walk the Talk

Regular and meaningful buyer/supplier conversations are critical for a successful travel program
Today’s suppliers possess both the data and the marketing tools that will help optimize a corporate travel program to meet both traveler needs and business objectives. Sharing this information is a two-way street that can open up cost savings strategies and insights into traveler behavior. It’s just a matter of getting the conversation going.

Buyer/supplier conversations need to be more than a once-a-year get together. They should be a way for buyers to ensure their preferred suppliers are an integral part of the travel program’s strategy – both for cost-savings and service delivery.

Jennifer Steinke, vice president of global travel management at WHoldings, believes there should always be active engagement. While negotiations might happen once a year and there might be quarterly reviews, what’s missing is the conversation around the overall objectives for the managed travel program as it relates to the company’s business goals.

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