Categories: Special ReportBuyer Think Tank

Metrics Systems

There’s more than one measure of program success, as our BTE Buyer Think Tank members reveal
Cheryl Benjamin
Travel Services Manager,
Dart Container Corporation
“Technology, especially around data, has changed our industry. Our jobs are easier, yes, but in some cases so much data has created ‘noise.’ At Dart, we measure program success not only by travel’s financial impact on the company but also how the traveler views the experience. Recently we invested in a new expense system and we are just tapping into the data coming out. Even though it has only been in place a few months, it has already helped us see improvements in our policies. Next we’ll explore dashboards to bring all the data together in one tidy package.”

Chris Brockman 
Travel Manager - North America,
Electrolux Major Appliances North America
“In the past, travel program success was measured in cost savings. In today’s world, it’s trickier; there are more intangibles that may not report into a company’s procurement team as actual savings but definitely have value. For instance, travel policy that provides efficient guidelines but allows some traveler flexibility can pay off in employee retention. Or consider Duty of Care; closely managing a traveler’s safety and security is priceless today’s world. There are others, and as the world of corporate travel evolves, so will the way we define a successful travel program.”

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