Oversee (formerly FairfFly), a travel and analytics provider, has introduced AgentAI, a system that is designed to “revolutionize” TMCs, according to an announcement. Agent AI automates travel consultant interactions, reducing costs and enhancing traveler satisfaction, according to the announcement.

Post-pandemic, according to the announcement, TMCs are being asked to meet evolving customer requirements while skilled travel counselors are harder to hire. In this competitive landscape, AgentAI offers a solution by automating non-revenue-generating tasks, reading and responding to traveler emails and serving as a “co-pilot” for agents.

Current use cases supported by AgentAI include:

• Natural language interaction: AgentAI engages with travelers using natural language processing, providing a seamless and personalized experience. It recalls and references details and traveler preferences, providing continuity and relevance in ongoing conversations. Acting as an extension of the existing automation suite, AgentAI identifies traveler intent, comprehends trip context and can automate the front-facing and offline aspects of the travel agent’s workflow.
• Automation of common travel actions: AgentAI automates routine tasks such as booking flights and hotels, ticket exchanges, reservation cancellations, seat requests and invoice requests, allowing agents to focus on high-value tasks.
• Comprehensive handling of travel elements: AgentAI is customizable to suit each TMC’s unique operations. This includes the ability to collect additional information in accordance with company policies, add remarks, queue tasks and integrate extra confirmation steps into communications.
• Deep knowledge of corporate travel: AgentAI incorporates corporate travel policies, traveler profiles and customer-specific configurations to enhance the corporate travel experience.
• Seamless integration with any GDS and inventory source globally: AgentAI integrates seamlessly with GDS, including Sabre, Amadeus, Travelport and NDC APIs.
• Supporting various customer contact systems: AgentAI is compatible with systems such as Genesys, Salesforce CRM, Front.com, MS Exchange and more.

Aviel Siman Tov, CEO, said that, with AgentAI, Oversee addresses corporate customers demanding service level agreements and expected traveler experience while also supporting TMCs who need to cope with seasonality, training and headcount shortages. “We offer a win-win solution where customers realize improved experiences while TMCs can consistently deliver the exceptional service required to grow and maintain their portfolio,” said Siman Tov.

Siman Tov also said AgentAI can help win new clients by boosting the efficiency of agents whoi leverage the latest technology.