Writesonic, a Y-Combinator-backed Generative AI platform, has unveiled Botsonic, an AI chatbot that, according to the company, is “ set to reshape the landscape of customer communications.” Y-combinator is a Silicon Valley-based startup accelerator program.

Enriched with cutting-edge generative AI and large language models – including OpenAI’s GPT-4 – Botsonic, according to the announcement, offers an unprecedented level of autonomous decision-making and personalized user experiences that will revolutionize the way businesses and organizations use chatbots.

Samanyou Garg, CEO, told BTE that Botsonic presents a transformative opportunity for corporate travel managers and travel management companies. Firstly, as a pivotal tool in customer support, he said, Botsonic can autonomously handle over 70% of traveler queries in a personalized, human-like manner.

By simply uploading their knowledge base, said Garg, travel managers can have a generative AI bot trained and ready in minutes, significantly enhancing responsiveness and traveler satisfaction. Secondly, he said, Botsonic acts as a sophisticated travel assistant, offering personalized travel recommendations, assisting in itinerary planning, and even facilitating automated bookings and updates via the company’s advanced agents (coming soon). This dual capability, he said, “ensures not only streamlined operations and reduced costs but also a tailor-made and efficient experience for every traveler in the corporate sector.”

Botsonic, according to the announcement, marks a significant advancement in chatbot technology, transcending the limitations of traditional rule-based systems. Utilizing generative AI, it delivers intelligent, autonomous interactions in over 10 languages, ensuring personalized and contextually accurate experiences for a global user base. For example, when customers encounter issues with online checkout processes, they can immediately interact with Botsonic using detailed questions and specifications to provides a tailored solutions in real-time.
For complex queries that require a human interaction, Botsonic can provide seamless transitions to human agents and facilitate automatic calendar integrations for meetings while ensuring interaction aligns with a company’s unique brand voice, guidelines, and communication style.

Image: Botsonic