Finnair has completed the rollout of a $214.7 million long-haul cabin renewal, with all long-haul aircraft now refurbished. The project included the launch of an entirely new Business Class seat, a brand-new Premium Economy cabin and a refreshed Economy Class.
According to an announcement, customers can now enjoy a consistent Finnair experience on all the carrier’s long-haul routes between Helsinki and the US, Middle East and Asia. This means for the first time in the airline’s history, customers will be able to fly in Finnair’s new Premium Economy cabin on the majority of long-haul routes — giving customers increased choice and flexibility.
Ole Orvér, chief commercial officer, said customers value consistency and reliability, “so to offer a uniform cabin concept across our whole fleet is a huge step on our customer experience journey. Customer satisfaction with our long-haul cabins has increased significantly with the cabin renewal.”
Finnair was the launch customer for a new concept in Business Class seats, developed in collaboration with Collins Aerospace, according to the announcement. Designed to maximize space, the fixed shell lounge seat enables a wide variety of sitting and sleeping positions, allowing customers to make the space their own during a long-haul flight.
In the coming months, Finnair will continue to invest in its customer experience and fleet, according to the announcement, having announced the upcoming renewal of the cabins of their regional E190 aircraft. These short-haul jets, operating flights to a range of Finnair’s popular Nordic destinations, will receive a brand-new cabin.
Finnair will also soon open a new larger lounge at the Schengen Area of its home hub Helsinki Airport for its Business Class customers and Finnair Plus tier members. The lounge access is available for all Finnair customers as a travel extra.