CWT has added Slack to the list of platforms through which travelers can message the TMC for support with their travel arrangements.

The convenience of CWT’s messaging service, according to an announcement, has made it immensely popular with travelers. Travelers can submit a travel request, step away to complete other tasks, and then pick up where they left off using a different device, without losing their conversation history.

CWT’s AI-powered virtual assistant helps collect information that a travel counselor would need to assist the traveler. As a result, said the announcement, travel requests are fulfilled four times faster through messaging than by email, achieving customer satisfaction scores of over 90%.

Erica Antony, chief product officer, said many customers use Slack to facilitate team communication and collaboration, so this integration will make it even easier for their employees to contact us for assistance with their business trips. “We increasingly see travelers prefer to use messaging instead of phone calls or emails when they need support,” said Antony, “so we are continuing to enhance this service to help them save time and be more productive.”

CWT’s messaging service, which is offered in multiple languages, can also be accessed through the myCWT web and mobile apps, Microsoft Teams, Workplace from Meta, and WhatsApp, and is used by over 1,000 customers in more than 70 countries.