Booking.com announced it is expanding its AI-powered features to deliver “more tailored and time-saving solutions for travelers.” With Smart Filter, Property Q&A and Review Summaries, said the announcement, Booking.com continues to harness Generative AI (GenAI) to simplify key steps in the trip planning process, making it easier for travelers to find the perfect place to stay, analyze guest reviews and book with confidence
New features include:
- Smart Filter: Travelers can describe their ideal property in their own words and Booking.com will scan its inventory to apply the most relevant filters.
- Property Q&A: Travelers can ask specific questions about a property like: “are there charging stations for electric vehicles onsite?” and Gen AI instantly retrieves relevant information from the hotel’s listing, as well as reviews and photos.
- GenAI Reviews: Booking.com is testing Review Summaries, designed to provide key insights about a property without the need to browse through numerous reviews. After further optimization, the tool will further distill reviews into tailored summaries to highlight what matters most to the user, whether that is parking availability or wheelchair accessibility.
The Smart Filter and Property Q&A features are currently live and available to customers in the US, UK, Australia, New Zealand and Singapore via mobile app.
