Amgine, an AI automation platform for managed business travel; and Front, a customer service platform, announced the completion of their technology integration. The partnership, according to the announcement, delivers feature-rich capabilities that make it easier for corporate travel agencies to service multiple booking channels and achieve significant agent efficiencies.

In addition, Amgine said it is now GDPR (general data protection regulation) compliant so it can service TMCs in the UK.

Front and Amgine both serve the needs of travel agents that handle corporate travel bookings over email. Front’s customer service platform is used by over 100 global TMCs — including Altour, Reed & Mackay, Options Travel, Cain Travel, Executive Travel and Good Travel Management — to solve email management and workflow automation challenges such as agent collisions, slow response times, missed messages and duplicate replies. TMCs rely on Amgine and benefit from its use of artificial intelligence (AI) and email automation, according to the announcement, to pre-process emailed travel requests and route GDS search results to agents or directly to a traveler via its automated booking tool.

Following the integration, according to the announcement, the way TMC agents process travel requests is now significantly streamlined. Historically, emailed travel requests are delivered to a shared email inbox, and agents select the emails they will tackle. They then undertake a manual search and extract travel booking data from the GDS. With the completed technology integration between the two platforms, the entire travel booking process is automated. Push notifications are sent to an agent, alerting them that a request is ready to be serviced. Then, all the manual effort previously required by an agent to read an email, search for content in the GDS, and cut and paste selections into an email is fully automated.

Craig Klemp, vice president of partnerships and global business development at Front, said the company has enabled TMCs to reduce response times by 80% and teams at Altour to respond to customers within 10 minutes or less on average. Amgine and Front’s integration, he said, “will offer best-in-class efficiency gains for TMCs looking to streamline their serviceability in their offline channels.”